Shipping Policy

Effective Date: 02th May 2025
Last Updated: 02th Feb 2026

Thank you for shopping with AquariumHub.ae. This Shipping Policy outlines how orders are processed, shipped, and delivered.

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1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation and shipping update once your order has been dispatched.

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2. Shipping Locations

We currently ship to all Emirates within the United Arab Emirates (UAE).

For international shipping inquiries, please contact us before placing your order.

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3. Delivery Timeframes

Estimated delivery times may vary depending on location and product availability:

• Dubai: 1–2 business days
• Other Emirates: 2–5 business days

Please note that delivery times are estimates and may be affected by weather conditions, public holidays, or courier delays.

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4. Shipping Charges

• Shipping fees are calculated at checkout based on your location and order size.
• Free shipping may be offered on selected products or promotions (when applicable).
• Any applicable delivery charges will be clearly displayed before payment.

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5. Live Fish & Fragile Items

• Live fish, corals, and fragile aquarium items are packed with extra care to ensure safe delivery.
• Delivery for live items may be scheduled or restricted to certain days to ensure animal welfare.
• Customers must be available to receive live shipments at the scheduled delivery time.

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6. Delivery Issues

If your order arrives damaged, incomplete, or incorrect:

• Notify us within 24 hours of delivery
• Provide photos and order details for faster resolution

Failure to report issues within the specified time may affect eligibility for replacement or refund.

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7. Failed or Delayed Deliveries

• AquariumHub.ae is not responsible for delays caused by incorrect addresses or unavailable recipients.
• Re-delivery charges may apply if delivery attempts fail due to customer error.

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8. Order Tracking

Tracking details will be provided once your order has been shipped, where applicable.

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9. Contact Us

For shipping questions or special delivery requests, please contact:

AquariumHub.ae
📧 Email: info@aquariumhub.ae
📞 Phone: 0529175818

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If you want, I can also write:

• Return & Refund Policy

• Cancellation Policy

• Live Fish DOA Policy

• Terms & Conditions